For emergency maintenance issues such as:

• No heat during winter
• Major water leaks
• Flooding
• Electrical hazards
• No hot water
• Security or lock-related emergencies

Residents should immediately contact our emergency maintenance line or text 315-820-0200.

Emergency requests are prioritized and handled as quickly as possible to help protect residents and property.

For non-emergency issues, please submit a standard maintenance request through the tenant portal or by text.